Effective date: 25 October 2026
1. DELIVERY AREA AND HOURS
Haleem Rush currently offers local delivery within approximately 5 miles of Aylesbury. Eligibility is determined using the delivery address or postcode entered at checkout and may vary according to route, capacity, weather and operational availability.
Deliveries generally begin from 6pm on available trading days. The dates and time windows offered during ordering are the options available for that order.
2. DELIVERY FEES AND TIMES
The applicable delivery charge is displayed before payment. Charges may vary by distance, order value, delivery partner or marketplace. Any free-delivery promotion is subject to its stated conditions.
Delivery windows are estimates unless Haleem Rush expressly confirms a guaranteed time in writing. Traffic, weather, unusually high demand and events outside our reasonable control can affect arrival time. We will take reasonable steps to keep direct-order customers informed of a significant known delay.
3. CUSTOMER RESPONSIBILITIES
Please provide a complete and accurate address, postcode, telephone number, access code and delivery instructions. Check these details before payment. Keep your telephone available around the estimated delivery time and ensure somebody can receive the food.
Contact us immediately if an address needs changing. We cannot guarantee a change after preparation or routing has begun. An address outside the delivery area may incur an additional charge or require cancellation.
4. HANDOVER AND FOOD SAFETY
Orders are packaged for local transport and should be accepted promptly. Check the order and allergen label before eating. Hot food should be consumed promptly or handled, stored and reheated according to the instructions supplied with the order. Do not consume food if packaging is seriously damaged or you reasonably believe it has become unsafe.
Allergen information is available before ordering and should also accompany the delivered food. Contact us before ordering if you require clarification.
5. DELAYS, UNSUCCESSFUL DELIVERY AND PROBLEMS
If nobody answers, the driver may telephone or message and make a reasonable delivery attempt. Food cannot normally be left unattended unless that option is agreed and it is safe to do so. If delivery fails because of inaccurate details, unavailable access or nobody being present, a refund may not be available.
For a missing, damaged, incorrect or substantially delayed direct order, contact us as soon as possible at contact@haleemrush.co.uk. Include your order number and photographs where relevant. Remedies are explained in our Refund & Cancellation Policy.
6. DELIVEROO AND UBER EATS
Availability, charges, tracking and estimated times for Deliveroo and Uber Eats orders are displayed in the relevant app. The platform or its courier normally manages delivery and payment support. Report a platform delivery problem through the app first so it can access the courier and transaction record.
7. LARGE ORDERS
Delivery arrangements for catering and orders of 15 or more portions are confirmed individually. Additional charges, a wider time window or a dedicated handover contact may apply and will be included in the accepted quotation.